Terms and Conditions

Welcome to our online platform. By accessing or using this service, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. Use of Our Service

Our online platform offers handmade cosmetics manufacturing services including natural ingredient sourcing, custom formulations, small-batch production, private label manufacturing, sustainable packaging solutions, quality assurance, testing, and wholesale distribution. You agree to use this service only for lawful purposes and in accordance with these Terms.

2. Orders and Production

All orders placed through this service are subject to acceptance and availability. Custom formulation and private label production may require minimum order quantities, lead times, and specifications that will be provided prior to confirmation. Coastal Essence Co. reserves the right to reject any order that does not meet these requirements or violates our policies.

3. Pricing and Payment

Prices for products and services are as stated on our platform or as agreed in writing prior to production. Payment terms will be communicated clearly and must be fulfilled to proceed with order completion. We reserve the right to modify prices at any time but will honor confirmed pricing for accepted orders.

4. Intellectual Property

All content, formulations, designs, trademarks, and materials on our platform are the property of Coastal Essence Co. or authorized licensors. You may not reproduce, distribute, or use any intellectual property without prior written permission from us.

5. Quality and Liability

We uphold strict quality assurance and testing standards to ensure product safety and efficacy. However, due to the handmade nature of our products and natural ingredient variations, minor differences may occur. Coastal Essence Co. is not liable for any damages arising from misuse or allergic reactions. Please review ingredient lists carefully.

6. Shipping and Delivery

Delivery schedules will be outlined with each order confirmation. While we strive to meet these timelines, delays may occur due to supply chain or shipping issues. Risk of loss or damage transfers to the customer upon dispatch. Customers are responsible for any customs duties or import taxes.

7. Returns and Cancellations

Given the bespoke and perishable nature of our products, cancellations and returns are subject to our approval and may incur fees. Please contact us promptly if you wish to discuss cancellations or returns. Defective or damaged items reported within a reasonable period will be addressed in accordance with our quality policies.

8. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy, which is incorporated by reference. We commit to protecting your privacy and using your data solely for fulfilling orders and improving our services.

9. Changes to Terms

Coastal Essence Co. reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this service, and continued use constitutes acceptance of any updates.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Melbourne.

11. Contact Information