Privacy Policy

At Coastal Essence Co., safeguarding your privacy is a top priority. This privacy policy explains how we collect, use, and protect your personal data when you interact with our online platform and related services.

Information We Collect

We gather information that you provide directly when you make inquiries, place orders, or otherwise engage with our services. This information may include:

• Personal identification details such as your name, postal address, and phone number
• Order and transaction details related to our handmade cosmetics and services
• Communication records between you and Coastal Essence Co.

Additionally, we may collect certain technical data automatically through cookies and analytics tools to improve your experience on our site.

How We Use Your Information

Your information is used exclusively to:

• Process and fulfill orders for custom formulations, private label manufacturing, and wholesale distribution
• Communicate with you regarding your inquiries, orders, and support requests
• Ensure quality assurance and testing compliance
• Improve our products, services, and website functionality
• Comply with legal and regulatory obligations

Legal Basis for Processing

Under GDPR and applicable privacy laws, we process your personal data based on one or more of the following:

• Your consent, where you have agreed to specific uses of your information
• Performance of a contract, such as processing your orders or providing services
• Compliance with legal obligations
• Our legitimate interests to operate and improve our business, balanced against your rights

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with trusted third parties who assist us in delivering our services, including:

• Shipping and logistics providers
• Payment processors
• Quality assurance and testing partners
• IT and data security service providers

These parties are contractually obligated to keep your data confidential and use it only for specified purposes.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined, comply with legal requirements, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete data
• Request deletion of your data where applicable
• Restriction of or objection to certain processing activities
• The right to data portability
• Withdrawal of consent at any time, without affecting the legality of processing before the withdrawal

To exercise your rights, please contact us at our physical address below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.

International Data Transfers

As our company operates from Australia, your personal data may be stored and processed locally. If any data transfer occurs outside of your jurisdiction, we ensure adequate safeguards are in place to protect your privacy and comply with legal standards.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and support marketing efforts. You can manage your cookie preferences through your browser settings.

Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Phone: (03) 9876 5432

Changes to This Policy

We may update this privacy policy periodically to reflect changes in laws, regulations, or our business practices. We encourage you to review this page regularly for the latest information.